Privacy Policy – How PHL11 Protects Your Data

1Introduction

PHL11 takes your privacy seriously. This Privacy Policy describes how we collect, use, store, and protect the personal information you provide when you use the phl11 platform — whether you are browsing the site, creating an account, placing a bet, or reaching out to our support team.

By using phl11, you acknowledge that you have read and understood this policy. If you do not agree with how we handle personal data, please discontinue use of the platform. This policy applies to all players and visitors based in the Philippines.

2Information We Collect

We collect personal information in several ways — directly from you when you register or interact with the platform, automatically through your device and browser, and occasionally from third-party payment processors involved in your transactions.

Information you provide directly:

• Full legal name and date of birth
• Mobile number and email address
• Government-issued ID and proof of address (for KYC verification)
• Payment account details used for deposits and withdrawals in PHP
• Messages and records from customer support interactions

Information collected automatically:

• IP address and approximate location
• Device type, operating system, and browser information
• Pages visited, session duration, and in-platform activity logs
• Cookies and similar tracking technologies (see Section 5)

Information from third parties:

• Transaction confirmation data from local payment providers such as GCash, Maya, InstaPay, and PESONet
• Identity verification results from KYC service providers

3How We Use Your Data

PHL11 uses your personal information only for legitimate purposes directly related to operating the platform and providing you with a safe, functional gaming experience. Here is a summary of how your data is used:

We do not use your data for unrelated marketing without your consent, and we do not build advertising profiles to sell to external parties.

4Sharing Your Information

PHL11 does not sell your personal data. We share information only in the limited circumstances described below, and only to the extent necessary for each purpose.

• Payment providers: Local payment processors such as GCash, Maya, InstaPay, and PESONet receive the minimum transaction data required to complete your deposit or withdrawal in Philippine Peso.
• KYC and identity verification services: Third-party verification providers may receive your ID documents solely for the purpose of confirming your identity and age eligibility.
• Legal and regulatory obligations: We may disclose personal data when required by applicable Philippine law, a valid court order, or a formal request from a government authority.
• Fraud prevention: In cases of suspected fraudulent activity, data may be shared with relevant security or legal bodies to investigate and prevent harm.

All third parties who receive your data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the task for which it was shared.

5Cookies and Tracking

PHL11 uses cookies and similar browser technologies to keep the platform running smoothly, remember your session, and understand how players use the site so we can improve the experience over time.

• Essential cookies: Required for the platform to function. These handle session management, security tokens, and login state. They cannot be disabled without affecting platform access.
• Analytics cookies: Help us understand which pages are visited most, how long sessions last, and where players encounter issues. Data collected is aggregated and anonymized.
• Preference cookies: Remember your language, display settings, and other preferences so you do not have to reset them every time you visit.

6How We Keep Your Data Safe

We apply a combination of technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Secure, access-controlled storage for KYC documents and sensitive account information
• OTP-based verification for account login and sensitive actions
• Regular security reviews and monitoring of platform systems
• Strict internal access controls — only authorized personnel can access player data, and only when required for their role

While we take these precautions seriously, no system is completely immune to risk. Players are also responsible for protecting their own accounts — use a strong, unique password and never share your OTP or login credentials with anyone.

7How Long We Keep Data

PHL11 retains your personal data for as long as your account remains active and for a reasonable period after closure, as required by applicable law and our internal compliance obligations. Specific retention periods vary by data type:

• Account information and transaction records are typically retained for the period required under Philippine financial and gaming regulations.
• KYC documents are kept for the duration of the account relationship and for the legally required period after closure.
• Support correspondence is retained for operational and dispute resolution purposes.
• Anonymized analytics data may be kept longer as it no longer identifies individuals.

Once data is no longer required, it is securely deleted or irreversibly anonymized so it can no longer be linked back to you.

8Your Rights

As a player on phl11, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team.

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: If any of your details are inaccurate or incomplete, you can ask us to update them.
• Right to deletion: In certain circumstances, you can request that we delete your personal data. This may not apply where we are required to retain information by law.
• Right to object: You may object to specific uses of your data where those uses are not strictly necessary for providing the service.
• Right to data portability: Where applicable, you may request your data in a structured, machine-readable format.

9Minors and Age Policy

PHL11 is strictly intended for players who are 21 years of age or older. We do not knowingly collect personal information from individuals below this age. If we discover that an account was registered by someone under 21, that account will be immediately closed and any funds held will be reviewed in accordance with our Terms and Conditions.

Parents and guardians who believe a minor has accessed the platform should contact our support team immediately so we can investigate and take appropriate action.

For more on how we promote safe and responsible gaming, visit our Responsible Gaming page.

10Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable laws. When we make material changes, we will update the "Last reviewed" date at the top of this page and, where appropriate, notify registered players through the platform or via their registered contact details.

We encourage you to review this page periodically. Continuing to use phl11 after an update has been published means you accept the revised policy. If you have concerns about any update, please reach out to our support team.

11Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, our support team is available around the clock.

Reach us at [email protected]. Please include your registered account details and a brief description of your inquiry so we can assist you as quickly as possible.

For questions about your account or transactions, you can also visit the FAQ page where common privacy and account questions are answered in detail.